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The Company Store

The Company Store Reviews

www.thecompanystore.com
What is your customer experience with The Company Store?

The Company Store Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

The Company Store has a 2.7 star rating from 8 reviews and 67% would likely recommend. Consumers are mostly neutral and feedback mixes unfavorable and positive experiences.

Key Takeaways for Future Customers

  • Reviews note the website and diversity of products are valued; price level is medium.
  • Many mention delivery of goods as the key solution to issues.
  • The Company Store reviews show customer service can be excellent but inconsistent.

Negative Feedback / Risk Areas

  • Frequent complaints about delayed orders and order tracking.
  • Customer complaints include difficulty getting help, account/password and app problems.
  • Reports of poor quality, defective items, and refund or returns friction.

Positive Feedback

Several reviewers praise great products and specific reps who resolved orders and provided patient, helpful service.

View full overview ›

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Show reviews that mention
christmas service order card number mind size daughter gifts family problem
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Loetta Tcb
map-marker San Jose, California

Question after receiving delivery

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Best customer service ever. Dealt with my issue in a patient and helpful way right from the beginning.

Made me feel like I now love this company for hiring someone like this and would be excited to purchase more items from you.

Your employee knew all the answers to all my questions and added helpful information along the way. Thank you!!

View full review
Anonymous
map-marker East Northport, New York

Phone order

The person answering was mean, rude, and impatient when I tried to order a pillow.

The second call went much better. This person was kind, helpful, and had a good idea that saved money!

Im glad I ended with a good experience because I like the Products!

User's recommendation: Don’t put up with rudeness

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Keyon Jic
map-marker Lakeville, Minnesota

I need help with a order

I was with one of your reps and placing my card number and it booted me out before I could finish I was placing an order and I was entering my card number and it hung up on me

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Anonymous
map-marker Stamford, Connecticut

I want to talk about personalize Xmas stockings. You were closed.

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Your service call center was closed and dont have 24 hour a day service during the Christmas season.

User's recommendation: I still want to buy the Xmas stockings from you.

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Analia Gtt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to change a size

AI Highlights
  • - Gift received; need a different size.
  • - Duvet cover is beautiful.
  • - Pajamas are the wrong size.
  • - Please help me.

It was a gift and I need a different size.

A loss of a family member put this problem out of my mind. My daughter gave me two gifts for Christmas one was a duvet cover,which is beautiful and the other gift is a pair of pajamas which is the wrong size.

I hope you can help me.

Please let me know.

User's recommendation: I am sure that you have compassion in this regard.

View full review
Nerissa Yzy

Problem setting up account/password

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AI Highlights
  • - Struggled to set an 8-char password; it was rejected.
  • - Frustrated by the password process; suggested having an example of what is accepted.

I tried to set a password as I established an account with The Company Store. I tried several times using 8 characters, one Capital letter, one lower case.

I was rejected.

You would benefit from having an actual example of what you will accept. This was frustrating and I had to go to your support line and wait.

User's recommendation: Recommend that they go directly to consumer help to establish account.

View full review
Anonymous
map-marker San Lorenzo, California

Recent order

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Thanks to customer service checking on a recent order that is now resolved. I appreciate all your help!

User's recommendation: They have great customer service

View full review
Claudia G Nxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to find out where my order is

AI Highlights
  • - I haven't received my order and I'd like to talk to someone.
  • - I ordered pillowcases a month ago; they were promised by last Thursday.

I'd like to talk to someone. I haven't received my order.

I ordered pillowcases one month ago and have yet to receive them. I was told that I'd receive them by last Thursday, but haven't yet gotten them.

Loss:
$35

Preferred solution: Deliver product or service ordered

User's recommendation: I have no recommendations until I get some sense of where my order is.

View full review
Barbara O Lbo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Phone setup

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AI Highlights
  • - Cannot sign in; app asks for zip code to continue and keeps popping up.
  • - Please contact Save Link Wireless to provide a phone I need one.
Contains 1 confidential file for company representatives

Would not let me sign in. Give my zip code for continues on to the app.

Keeps popping up on my phone. Not a good way to keep customers if it will not let you get the phone. Why is that there? I sincerely regret sending this message, but you need to fix your app.

People need phones. I need your phone.

And now I can't get one because of your app. Save link wireless please contact me for a phone I need one.

Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: Easier app

View full review
1 comment
Mustafa A Itb

VI. Excellent.

Blakelynn Xry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pajamas for ladies

AI Highlights
  • - Dislikes the customer service name, calling it cute yet rude and tacky.
  • - Customer service was excellent; the pajamas sought have been discontinued.

I hate the name of your customer service. I was NOT P.O.

and I think that's "cute" but rude and tacky and I was not unhappy about customer service.

, it was excellent. I am disappointed that the pajamas I sought have been discontinued.

View full review
Anonymous
map-marker Ardmore, Pennsylvania

I think customer service is fantastic. I did have to rerurn( but bought something else) and the exchanges perfect

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AI Highlights
  • - The comforter is too hot and the description could be clearer.
  • - The first experience was too hot.
  • - Im satisfied and doing the survey.

I had to exchange my comforter( so hot - maybe the description could have been better. Im doing the survey because Im satisfied.

Im sure most people dont. Ridiculous and Im angry I have to write more and now your asking me for MORE!!!

I hated my first but way too hot .

Is this enough. Im sure your not getting responses because of this stupid question

User's recommendation: Definitely recommend

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Anonymous
map-marker Evanston, Illinois

Receipt - never received

I ordered a sheet set ( full, sea mist, sale price- $111.00) the amount is showing in my Visa acct. but I havent received acknowledgment or order number. Pleas check

User's recommendation: I called customer service and all is resolved. I gave a glowing review for the service.

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Susan P Uki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with ordering please call

AI Highlights
  • - Needs help; cannot rate yet.
  • - Contacting support for 45 minutes; paid and saw a thank you but no confirmation.

I need help. I cant rate before I get help.

Ive been trying to actually contact someone for about 45 min.

I cant finagle the computer and Ive already paid and saw a thank you for your order. But no confermatiom

Cons:
  • Getting help

Preferred solution: Purchase confirmation for recent order

View full review
Glory Xof

Can't find product

I have looked for split king flannel sheets and though it takes me to an item thats not it. Trying to find out if they even have them

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Jedi Xmb

Price adjustment

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Would not give a price adjustment because it was a few days past the seven day deadline. Was not aware of this deadline.

Loss:
$20
Pros:
  • Great products
Cons:
  • Was unable to get price adjusted

Preferred solution: Price reduction

User's recommendation: Questions contact customer service immediately

View full review
Dana B Upf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to pay for an order I have received. My CC had been changed because of fraudulent activity.

AI Highlights
  • - Email said order H1638**** was not paid.
  • - My Visa card was changed due to fraud.
  • - I can share my new card number to settle; please call.

You sent me an Email stating order #H1638**** was not paid. My Visa CC was changed do to fraudulent activity (not you).

I did not realize you had not been paid until I received your Email.

I would like to give you my new CC NUMBER to settle this. Please call me.

View full review

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